How fast do you respond to a referral?

Same business day, almost always within 4 hours. A named coordinator confirms receipt, capacity, and a target start date in writing.

Which counties do you cover?

Lucas County + 11 Northwest Ohio counties for hands-on private-pay home care, and All 88 Ohio counties for DODD waiver services (IO, SELF, Level One).

Which payers do you accept?

Private pay, long-term care insurance, and Ohio DODD waivers (IO, SELF, Level One). We do not accept PASSPORT, MyCare Ohio, the Ohio Home Care Waiver, or VA Aid and Attendance at this time.

Can you start care the day of discharge?

Often yes, depending on time of day and authorization status. Call our discharge line early and we'll confirm what's possible on the call.

Do you handle clients with behavioral health needs?

Yes. We staff caregivers experienced supporting clients with serious mental illness, dementia, and co-occurring conditions. We coordinate with behavioral health providers.

What if a referral isn't a fit for you?

We say so on the call. We'll refer back with a clear reason and, when we can, point you to a provider who can take it. We don't hold cases open.

For Pros & Partners

Refer a client in under 2 minutes. Hear back the same business day.

Name: Reliance Care Solutions
Address: Toledo, OH, 43604, US
Telephone: 419-704-0316
Price range: $$

For hospital social workers, discharge planners, SSAs, behavioral health clinicians, APS workers, and court-appointed guardians. A named coordinator picks up the phone, confirms capacity in real time, and gives you a target start date in writing.

Call the partner line: 419-704-0316 Send a referral online

Same business day

Coordinator confirms in under 4 hours.

Audit-clean docs

EVV-compliant. ISP-aligned care plans.

NW Ohio + statewide DODD

Lucas + 11 counties. DODD in all 88.

Payers we accept

One provider relationship. Every major payer.

If you've ever had to keep a spreadsheet of which agencies take which plans, this is the page to bookmark.

Private pay

Long-term care insurance

DODD IO Waiver

DODD SELF Waiver

DODD Level One Waiver

County DD board local funds

Literature

The leave-behinds your team will actually use.

Printable PDFs. Branded. Written for the role. Hand to a family, fax a referral, or tape inside the binder.

See all

Provider one-pager

PDF · 1 page

Single-page overview of Reliance Care Solutions for social workers, case managers, and discharge planners. Services, payers, service area, intake.

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Referral fax sheet

PDF · 1 page

HIPAA-friendly single-page referral form. Fax or secure email. Captures the minimum we need to call the family back same day.

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Family handout: after referral

PDF · 1 page

Plain-English handout for families. Hand at discharge so the family knows exactly what to expect after a professional refers them to Reliance.

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72-hour discharge checklist

PDF · 2 pages

What to confirm before discharge, then at 24, 48, and 72 hours after. Prevents the readmissions that hit in the first three days.

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Signs they need more help

PDF · 2 pages

For therapists, behavioral health clinicians, and community case managers. The signals that mean it's time to refer for personal care or respite, before a crisis.

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Payer cheat sheet

PDF · 2 pages

PASSPORT, MyCare Ohio, DODD waiver, IO/SELF/Level One, and VA. Who qualifies, what's covered, and what to send the agency.

Open

Refer a client

Three ways. Pick whichever fits your workflow.

Call the partner line

419-704-0316. Tell the coordinator you're a referring professional. We'll triage in under 5 minutes.

Secure email

info@reliancecaresolutions.com. Skip clinical PHI. We'll reply with our secure portal link if your case needs it.

This form

Best for non-urgent referrals or when you want a written record. We respond the same business day.

A note on PHI

This form is for intake, not clinical records. Please share only what we need to call the family back: name, ZIP, and best time to call. We'll capture clinical detail through your secure channel after we connect.

Refer a client

Takes under 2 minutes. A named coordinator calls you back the same business day. We'll tell you on the call whether we can take the case, when we can start, and what we need from you.

About you

Your name

Your role

Agency / organization(optional)

Your phone

Your work email(optional)

About the client

Only what we need to call the family. Please leave clinical detail out of this form.

Client first name(optional)

Client ZIP(optional)

Payer

Urgency