An agency that picks up the phone and starts the same week.
You need a home care provider who answers, accepts Medicaid, has capacity this week, and won't make your client call you back angry. That's us. Refer in 2 minutes.
Our response promise
A real care coordinator responds in under 10 minutes during business hours - and within one business hour after hours.
We hear this every week
What you're afraid of, in your own words.
- Agencies that say yes, then ghost the family
- Capacity claims that fall apart at intake
- Slow Medicaid authorization handoff
- Clients calling you back because nobody called them
How we answer it
Specific commitments. Not slogans.
Same business day referral response
A named coordinator confirms receipt, capacity, and a target start date. In writing, copied to you.
Real capacity, not a sales script
If we can't staff it, we say so on the call and refer back. Your placement rate matters.
Major Ohio payers
DODD waivers (IO, SELF, Level One) and private pay.
You stay in the loop
Intake confirmation, start-of-care date, and a 7-day status check. So you can close your note.
Step by step
What happens next
- 1
Send the referral
Phone, secure email, or fax. Whatever your workflow is, we'll meet it.
- 2
Coordinator calls within hours
We confirm payer, geography, and capacity. You hear back the same business day.
- 3
Intake with the family
Scheduled around their day, with you copied on confirmations.
- 4
Care starts
Most cases launch within 48–72 hours of authorization. Discharges sooner.
- 5
Status back to you
Day-7 written check-in so your case note isn't a guess.
I send Reliance my hardest placements. They actually call the family the same day, and they tell me the truth about capacity.
Social Workers. Common questions
Your next step
Test our response time. Send one referral.
Pick your toughest open case. Send it over. If we don't call you back the same business day, you've lost nothing. If we do, you've got a provider you can lean on.
Typical response in under 10 minutes during business hours. After-hours messages are returned the next morning.
Literature for social workers
Print, fax, or hand to a family.
Branded PDFs written for your workflow. One or two pages, ready for the binder.
Provider one-pager
PDF · 1p
Single-page overview of Reliance Care Solutions for social workers, case managers, and discharge planners. Services, payers, service area, intake.
OpenReferral fax sheet
PDF · 1p
HIPAA-friendly single-page referral form. Fax or secure email. Captures the minimum we need to call the family back same day.
OpenFamily handout: after referral
PDF · 1p
Plain-English handout for families. Hand at discharge so the family knows exactly what to expect after a professional refers them to Reliance.
Open72-hour discharge checklist
PDF · 2p
What to confirm before discharge, then at 24, 48, and 72 hours after. Prevents the readmissions that hit in the first three days.
OpenSigns they need more help
PDF · 2p
For therapists, behavioral health clinicians, and community case managers. The signals that mean it's time to refer for personal care or respite, before a crisis.
OpenPayer cheat sheet
PDF · 2p
PASSPORT, MyCare Ohio, DODD waiver, IO/SELF/Level One, and VA. Who qualifies, what's covered, and what to send the agency.
OpenReady when you are.
One call. A real coordinator. A plan you can actually follow.