Capacity confirmed on the call. Caregiver home before the patient.
Discharge windows are tight. We confirm staffing in real time, intake at bedside or by phone, and have a caregiver in the home within 24 to 48 hours of authorization. Same day when it's an emergency.
Our response promise
A real care coordinator responds in under 10 minutes during business hours - and within one business hour after hours.
We hear this every week
What you're afraid of, in your own words.
- A patient ready to discharge with no home support
- Agencies that confirm at 10am and disappear by 3pm
- Readmissions because the first 72 hours weren't covered
- Weekend or after-hours discharges with no provider
How we answer it
Specific commitments. Not slogans.
Real-time capacity check
Call us with the discharge window. We tell you yes, no, or 'here's the timeline,' before you hang up.
Bedside or phone intake
When the unit allows, our coordinator meets the family before discharge so the handoff is clean.
24–48 hour start, often same day
Most discharges have a caregiver in the home the next day. Same-day staffing is available for crisis situations.
Weekend and after-hours coverage
Discharges don't only happen Tuesday at 10am. Neither do we.
Step by step
What happens next
- 1
Call the discharge line
Capacity, payer, and start window confirmed on the call.
- 2
Bedside or phone intake
Discharge plan, meds, equipment, and family contacts captured before the patient leaves the unit.
- 3
Home readiness check
Access, fall risks, equipment. Flagged in writing before discharge day.
- 4
Caregiver in the home
Typically 24–48 hours from authorization. Same-day when the case is urgent.
- 5
30-day stabilization plan
Weekly check-ins through the highest-readmission-risk window. You get a written summary.
They confirmed staffing while I was still on the phone with the family. My patient went home with care waiting. That doesn't happen with most agencies.
Discharge Planners. Common questions
Your next step
Have a discharge window open right now? Call us.
Tell us the patient's situation and the discharge target. We'll confirm capacity in real time, walk through Medicaid or insurance authorization, and have a coordinator at bedside or on the phone before the patient leaves the unit.
Typical response in under 10 minutes during business hours. After-hours messages are returned the next morning.
Literature for discharge planners
Print, fax, or hand to a family.
Branded PDFs written for your workflow. One or two pages, ready for the binder.
Provider one-pager
PDF · 1p
Single-page overview of Reliance Care Solutions for social workers, case managers, and discharge planners. Services, payers, service area, intake.
OpenReferral fax sheet
PDF · 1p
HIPAA-friendly single-page referral form. Fax or secure email. Captures the minimum we need to call the family back same day.
OpenFamily handout: after referral
PDF · 1p
Plain-English handout for families. Hand at discharge so the family knows exactly what to expect after a professional refers them to Reliance.
Open72-hour discharge checklist
PDF · 2p
What to confirm before discharge, then at 24, 48, and 72 hours after. Prevents the readmissions that hit in the first three days.
OpenPayer cheat sheet
PDF · 2p
PASSPORT, MyCare Ohio, DODD waiver, IO/SELF/Level One, and VA. Who qualifies, what's covered, and what to send the agency.
OpenFamily discharge packet
PDF · 2p
Family-facing discharge packet to send home with the patient. Pairs with the 72-hour clinical checklist.
OpenReady when you are.
One call. A real coordinator. A plan you can actually follow.