Why Reliance
Most home care companies say they care. We show you how.
Ohio families are exhausted by unreliable agencies and missed shifts. We built Reliance to fix exactly those things. With structure, speed, and people who actually answer the phone.
Our response promise
A real care coordinator responds in under 10 minutes during business hours - and within one business hour after hours.
How we're different
Most agencies vs. Reliance Care
Five real differences
Things we do that most agencies don't.
We answer the phone
Calls answered live during business hours. Callbacks under 10 minutes after hours.
The same caregiver, every visit
Consistency is the entire job. We staff for it and protect it.
DODD plans in plain English
We explain IO, SELF, and Level One, and coordinate directly with your SSA.
Local coordinators
A named person in Lucas County who knows your case. Not a national queue.
Documentation that holds up
Care plans, visit notes, and incident reports. Ready for guardians, courts, and audits.
Modern tools, human warmth
Digital intake and updates, delivered by people who treat your family like neighbors.
Step by step
What it looks like to work with us
- 1
Call or request a callback
Two minutes. A coordinator listens.
- 2
Quick intake review
Waiver options, urgency, household needs.
- 3
In-home assessment
We meet the family, the home, the situation.
- 4
Care plan & caregiver match
Reviewed and approved before day one.
- 5
Care begins. Usually 48–72 hours
Weekly check-ins until everything feels right.
Within days we had a coordinator at our kitchen table and a caregiver in the home that same week. My mother is safe and her caregiver knows her by name.
Our son has independence we didn't think possible. The team feels like neighbors, not a vendor.
Clear, honest, fast. Our DODD plan finally feels like it fits our family.
Built for who you are
Care that speaks your language. Whatever role you're in.
One conversation. Total clarity.
Free assessment, no pressure. You'll leave the call knowing what's possible and what's next.